1. Who we are
Nest Dynamic Ltd is a technology-driven company specialising in innovative app development. We are the parent company of Surprisely App and may operate additional digital products and technology solutions. Our contact details are:
- Address: Outering Road, Donholm, Nairobi
- Telephone: 0721 459 245
- Email: info@nestdynamicltd.com
For privacy-related requests, please email us with the subject line "Privacy Request".
2. Information we collect
Depending on how you interact with Nest Dynamic, we may collect:
- Identity and contact data — such as name, email address, telephone number, company name, and correspondence details when you contact us or submit a partnership enquiry;
- Account data — username, credentials, and profile information if you register for Nest Dynamic software that requires an account;
- Usage and technical data — IP address, device type, browser type, operating system, pages viewed, approximate location derived from IP, and diagnostic logs needed to operate and secure our services;
- Communications data — content of emails, support messages, and other correspondence you send to Nest Dynamic Ltd;
- Transaction data — limited billing or payment-related information if you purchase Nest Dynamic software or services (payment card details are typically processed by payment providers, not stored by us in full).
We do not knowingly collect personal information from children under the age of 13 (or the applicable digital consent age in your jurisdiction) through our corporate website. If you believe a child has provided us personal data, contact us so we can delete it.
3. How we use personal information
We use personal information to:
- Operate, maintain, and improve Nest Dynamic websites and software;
- Respond to enquiries, partnership requests, and support tickets;
- Authenticate users and provide account features where applicable;
- Monitor security, prevent fraud and abuse, and troubleshoot technical issues;
- Comply with legal obligations and enforce our Terms of Use;
- Communicate service updates, policy changes, or — where permitted — relevant company information;
- Analyse aggregated usage trends to improve product quality and user experience.
4. Legal bases for processing
Where required by applicable data protection law, we process personal data on the basis of one or more of the following: performance of a contract; legitimate interests in operating a secure and effective technology business; compliance with legal obligations; and consent where we specifically request it (for example, optional marketing communications).
5. Sharing of information
We do not sell your personal information. We may share information with:
- Service providers who assist with hosting, analytics, email delivery, customer support, security, or payment processing, under confidentiality and data-processing obligations;
- Professional advisers (legal, accounting) when necessary;
- Authorities or other parties when required by law, court order, or to protect the rights, safety, and property of Nest Dynamic Ltd, our users, or the public;
- Successor entities in connection with a merger, acquisition, or corporate reorganisation, subject to appropriate safeguards.
6. International transfers
Nest Dynamic Ltd is based in Kenya. Your information may be processed in Kenya or in other countries where our service providers operate. Where we transfer personal data internationally, we take reasonable steps to ensure appropriate protection consistent with this Policy and applicable law.
7. Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including legal, accounting, and reporting requirements. Retention periods vary by data category and context. When information is no longer needed, we delete or anonymise it where reasonably practicable.
8. Security
We implement administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; we continuously work to strengthen our safeguards as technology and threats evolve.
9. Cookies and similar technologies
Our websites may use cookies or similar technologies to enable core functionality, remember preferences, and understand how our sites are used. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
10. Your rights
Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information; to object to or restrict certain processing; and to withdraw consent where processing is based on consent. To exercise these rights, contact info@nestdynamicltd.com. We may need to verify your identity before fulfilling a request.
You may also lodge a complaint with a relevant data protection authority if you believe your rights have been infringed.
11. Product-specific privacy notices
Individual Nest Dynamic software products — including Surprisely App — may publish separate privacy policies describing product-specific data practices (for example, in-app features, user-generated content, or product analytics). Those notices are not replaced by this company Privacy Policy. Please review the privacy documentation presented within each product for details about that product's processing.
12. Changes to this Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top of this page will reflect the most recent revision. Material changes may also be communicated by email or prominent notice on our website where appropriate. Continued use of Nest Dynamic services after an update constitutes acknowledgment of the revised Policy.
13. Contact us
If you have questions about this Privacy Policy or Nest Dynamic Ltd's data practices, please contact:
- Nest Dynamic Ltd
- Outering Road, Donholm, Nairobi
- Telephone: 0721 459 245
- Email: info@nestdynamicltd.com